A major private bank has filed a complaint with the police claiming that 16 of their customers who applied for ATM cards from the bank were duped by unknown fraudsters claiming to be bank officials, tricking victims into sharing OTPs in order to activate their ATM cards and made transactions worth a total of Rs 2.81 lakh even before the ATM cards could reach the customers.
According to Srinagar Police in Thane, the complainant in the case is the manager of the bank’s Wagle Estate branch in Thane. The said bank has an agreement with two companies based in Navi Mumbai for the preparation and supply of ATM cards to the customers of the bank.
“Whenever a customer informs the bank of the requirement for a bank card, the bank then sends all the information about the customer and his bank accounts to one of the two companies asking them to prepare the bank card and to send it to the customer’s address. The company then prepares the ATM and sends it to the customer’s address, either by courier or by courier,” the bank said in its FIR.
According to the FIR, on March 08, the said branch had received an email from the legal department of its head office, informing it that 12 customers of the bank had received ATM cards but before the cards reached the customers, they had received phone calls. strangers pretending to be bank officials and OTPs were asked to customers for activation of their cards.
“After the customers shared their OTPs, money was debited from their bank accounts. The said customers had filed their complaints with the banks via email and by calling the customer service hotline numbers. learned that after the ATM cards were activated, the money was withdrawn from different ATM centers,” the FIR said.
A police officer said: “It appears that the fraudsters cloned the customers’ ATM cards and once they received the OTPs, they used the cloned cards to withdraw money from ATM centers. At least 16 customers lost a total of Rs 2.18 lakh in the said fraud.A complaint was filed under Section 420 (Deceit and dishonest inducement in delivery of goods) of the Indian Penal Code and Section 66D (Punishment for cheating by impersonation using computer resources) of the Information Technology Act.
Posted: Tuesday, March 22, 2022, 07:03 IST